Phone Doc Terms
Please read these terms carefully and ensure you fully understand them before requesting any services from us.
These are the terms and conditions on which we supply products & services to you, they apply to any agreement or contract between us for the provision of goods and/or services by us to you. These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
We amend these these Terms from time to time. You should retain a copy of the applicable Terms each time you request services from us for future reference.
These Terms were most recently updated on 18 May 2020.
These are the terms and conditions on which we supply products & services to you, they apply to any agreement or contract between us for the provision of goods and/or services by us to you. These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
We amend these these Terms from time to time. You should retain a copy of the applicable Terms each time you request services from us for future reference.
These Terms were most recently updated on 18 May 2020.
1. Definitions
1.1. “Booking System” means the process We use to collect information about your booking request. It includes receiving your request by letter, email, sms text, telephone, through Our site and in person.
1.2. “Event Outside Our Control” means any act or event beyond Phone Doc’s reasonable control;
1.3. “Phone Doc/We/Our/Us means Phone Doc. Our administration office is at 132-134 Great Ancoats Street, Manchester M4 6DE;
1.4. “Our Site” means the websites located at https://www.phone-doc.co.uk or any subsequent URL which may replace it;
1.5. “Repair Service(s)” means any services that Phone Doc is providing to you from time to time;
1.6. “Terms” means the terms and conditions set out in this document
1.7. “Writing/Written” means any form of written communication including email, sms text message and letter.
1.1. “Booking System” means the process We use to collect information about your booking request. It includes receiving your request by letter, email, sms text, telephone, through Our site and in person.
1.2. “Event Outside Our Control” means any act or event beyond Phone Doc’s reasonable control;
1.3. “Phone Doc/We/Our/Us means Phone Doc. Our administration office is at 132-134 Great Ancoats Street, Manchester M4 6DE;
1.4. “Our Site” means the websites located at https://www.phone-doc.co.uk or any subsequent URL which may replace it;
1.5. “Repair Service(s)” means any services that Phone Doc is providing to you from time to time;
1.6. “Terms” means the terms and conditions set out in this document
1.7. “Writing/Written” means any form of written communication including email, sms text message and letter.
2. Communication
2.1. You can contact Us by telephone using the number displayed on Our Site. You can contact Us in Writing by sending a letter with pre-paid postage to Our registered office or by email to phone.doc@icloud.com
2.2. If We have to contact you We will do so by telephone or by Writing to you at the email address or postal address you provided to Us in your order.
2.1. You can contact Us by telephone using the number displayed on Our Site. You can contact Us in Writing by sending a letter with pre-paid postage to Our registered office or by email to phone.doc@icloud.com
2.2. If We have to contact you We will do so by telephone or by Writing to you at the email address or postal address you provided to Us in your order.
3. Our contract with you
3.1. When you request a Repair Service with Us through Our Booking System, We will acknowledge receipt of your request. This does not mean your booking has been accepted.
3.2. Any estimate or quotation given by Us shall not constitute an offer by Us to provide Repair Services.
3.3. Our acceptance of your order will take place when We send you a Written order confirmation to accept it, at which point a contract will come into existence between you and Us.
3.4. If We cannot accept your order. If We are unable to accept your order, We will inform you of this in Writing and will not charge you. This might be because the product or parts are out of stock, because of unexpected limits on our resources which We could not reasonably plan for, because We have identified an error in the price or description of the product or because We are unable to meet a delivery deadline you have specified.
3.1. When you request a Repair Service with Us through Our Booking System, We will acknowledge receipt of your request. This does not mean your booking has been accepted.
3.2. Any estimate or quotation given by Us shall not constitute an offer by Us to provide Repair Services.
3.3. Our acceptance of your order will take place when We send you a Written order confirmation to accept it, at which point a contract will come into existence between you and Us.
3.4. If We cannot accept your order. If We are unable to accept your order, We will inform you of this in Writing and will not charge you. This might be because the product or parts are out of stock, because of unexpected limits on our resources which We could not reasonably plan for, because We have identified an error in the price or description of the product or because We are unable to meet a delivery deadline you have specified.
4. Changes
4.1. You may make a change to the order for Repair Services. If you wish to make such a change you will need to contact Us and inform Us of your required change. We will let you know if the change is possible. If it is possible We will let you know about any changes to the price of the Repair Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
4.2. We may change the Repair Service:
4.2.1. to reflect changes in relevant laws and regulatory requirements; and address a security threat. We will let you know if these changes will affect your use of the Repair Service.
4.1. You may make a change to the order for Repair Services. If you wish to make such a change you will need to contact Us and inform Us of your required change. We will let you know if the change is possible. If it is possible We will let you know about any changes to the price of the Repair Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
4.2. We may change the Repair Service:
4.2.1. to reflect changes in relevant laws and regulatory requirements; and address a security threat. We will let you know if these changes will affect your use of the Repair Service.
5. Price and payment
5.1. The price is indicative only and may change. The price of the Repair Service (which includes VAT where applicable) indicated on the order pages when you place your order is an indicative non-binding price based upon information provided by you, including, for example, the fault on the device. Accordingly, any such indicative price is subject to detailed verification by Us upon inspection of your device. If there is any change to the price (for example, because the information you have provided to Us is incorrect, or if We identify additional defects, or if you have booked the wrong repair type, or We have made a mistake in communicating the pricing to you, We will notify you so you may decide whether or not to proceed. If you choose not to proceed, We shall not supply the ordered Repair Service(s), and shall have no liability to you other than to refund any sum previously paid by you less a £25 call out charge.
5.2. We will pass on changes in the rate of VAT to you. If the rate of VAT changes between your order date and the date We supply the Repair Service(s), We will adjust the rate of VAT that you pay, unless you have already paid for the Repair Service(s) in full before the change in the rate of VAT takes effect.
5.3. We accept payment via debit or credit card and from time to time and at our sole discretion, by direct bank transfer.
5.4. For Our mail in Repair Service, You must pay for the Repair Service in full before We accept your order unless you are a business with an approved account whereby you must pay within 7 days from the date of the invoice.
5.5. For Our we come to you Repair Service, You must pay Our £25 call out charge before We accept your order unless you are a business with an approved account whereby you must pay the charges in full within 7 days from the date of the invoice.
5.6. For approved account holders:
5.6.1. We reserve the right to request details of a creditor with whom you have done business for more than 12 months for companies with less than 5 years trading history.
5.6.2. For companies with fewer than 12 month trading We reserve the right to decline providing credit terms. In this case repairs can still be booked online via payment card.
5.6.3. Any credit terms can be withdrawn by Us by giving 30-days notice.
5.6.4. Pricing is as advertised on Our Site unless a discount has been agreed in writing.
5.1. The price is indicative only and may change. The price of the Repair Service (which includes VAT where applicable) indicated on the order pages when you place your order is an indicative non-binding price based upon information provided by you, including, for example, the fault on the device. Accordingly, any such indicative price is subject to detailed verification by Us upon inspection of your device. If there is any change to the price (for example, because the information you have provided to Us is incorrect, or if We identify additional defects, or if you have booked the wrong repair type, or We have made a mistake in communicating the pricing to you, We will notify you so you may decide whether or not to proceed. If you choose not to proceed, We shall not supply the ordered Repair Service(s), and shall have no liability to you other than to refund any sum previously paid by you less a £25 call out charge.
5.2. We will pass on changes in the rate of VAT to you. If the rate of VAT changes between your order date and the date We supply the Repair Service(s), We will adjust the rate of VAT that you pay, unless you have already paid for the Repair Service(s) in full before the change in the rate of VAT takes effect.
5.3. We accept payment via debit or credit card and from time to time and at our sole discretion, by direct bank transfer.
5.4. For Our mail in Repair Service, You must pay for the Repair Service in full before We accept your order unless you are a business with an approved account whereby you must pay within 7 days from the date of the invoice.
5.5. For Our we come to you Repair Service, You must pay Our £25 call out charge before We accept your order unless you are a business with an approved account whereby you must pay the charges in full within 7 days from the date of the invoice.
5.6. For approved account holders:
5.6.1. We reserve the right to request details of a creditor with whom you have done business for more than 12 months for companies with less than 5 years trading history.
5.6.2. For companies with fewer than 12 month trading We reserve the right to decline providing credit terms. In this case repairs can still be booked online via payment card.
5.6.3. Any credit terms can be withdrawn by Us by giving 30-days notice.
5.6.4. Pricing is as advertised on Our Site unless a discount has been agreed in writing.
6. Providing the Repair Service
6.1. Our Repair Services are supplied by Our repair technicians, each of whom has undergone technical assessment to ensure Our services will be supplied to a high standard.
6.2. We are not responsible for Events Outside Our Control. If Our supply of the Repair Service(s) is delayed by an Events Outside Our Control (such as unavailability of required parts) then We will contact you as soon as possible to let you know and We will take steps to minimise the effect of the Events Outside Our Control. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the contract and receive a refund for any Repair Service(s) you have paid for but not received.
6.3. Reasons We may delay the supply of products to you. We may have to delay the supply of a Repair Service to:
6.3.1. deal with technical problems or make minor technical changes;
6.3.2. update the product to reflect changes in relevant laws and regulatory requirements; or
6.3.3. make changes to the product as requested by you or notified by Us to you (see clause 4).
6.4. In the case of our we come to you service, if you (or your device) are not present at the agreed repair location address at the arranged time on the repair date, We will attempt to contact you and Our technician will wait at the repair location for a maximum of 15 minutes. If We cannot contact you or you are unable to attend in sufficient time to allow Us to complete the ordered repair in the arranged time slot, or if We are otherwise unable to supply the products as arranged:
6.4.1. you may rearrange the repair upon payment of an additional £25 charge; or
6.4.2. We may end the contract and clause 11.3 will apply.
6.5. Our provision of the Repair Service(s) is subject to conditions. By placing an order, you:
6.5.1. authorise and consent to Us performing the necessary services on your device;
6.5.2. acknowledge that whilst Our technicians are trained specialists, We are not an authorised service provider for any manufacturer of any brand of device and have no affiliation with any device manufacturer;
6.5.3. acknowledge that for Us to test your device once a repair has been completed, We will need the passcode for the device prior to the Repair Service being performed. If you choose not to provide the passcode, then we cannot guarantee any repair would be successful and Our Warranty would not apply as per clause 8.3.2. and any further work requested by you will incur additional charges;
6.5.4. acknowledge that We may have to reset the manufacturer's factory/default settings for your device, and that this process might delete any data, personal information or settings held on your device;
6.5.5. acknowledge that you are solely responsible for removal of any SIM card, memory card, case, screen protector or other accessory from your device prior to Our provision of Repair Services;
6.5.6. acknowledge that you must back up your device prior to Our provision of Repair Services;
6.5.7. acknowledge that any Repair Services rendered by Us may void manufacturer warranties for your device(s), and that We do not assume any liability or warranty if the manufacturer warranties are voided. If you do not wish to void your warranty, you should not place on order with Phone Doc and take your device(s) to the relevant manufacturer;
6.5.8. acknowledge that where the Repair Service(s) involve the repair of water proof devices, We cannot guarantee the device(s) will remain water proof following completion of the Repair Service(s);
6.5.9. acknowledge that the process of opening up your device in order to carry out any repair may cause unforeseeable additional damage to components within the device and you will not hold Us responsible for such damage as per clause 15 and 16;
6.5.10. agree that where Our Repair Services relate (in any way) to liquid damage on your device:
6.5.10.1. there is no guarantee that We will be able to repair your device, but the full price shall still be payable and you shall not be entitled to any refund; and
6.5.10.2. Our warranty does not apply;
6.5.11. agree that it is your responsibility to provide accurate information regarding your device (including model, condition and passcodes) and to detail any modifications or repairs that have previously been attempted or completed. We will perform a check-in diagnosis of your device to evaluate its condition. If the device is in noticeably different condition than as described, you agree that additional charges may apply as detailed in clause 5.1.;
6.5.12. agree that We only provide a limited warranty to any battery replacement as per clause 8.3.4.; and
6.5.13. agree that ownership of any damaged or defective parts removed from your device in the course of provision of the Repair Service passes to Us.
6.1. Our Repair Services are supplied by Our repair technicians, each of whom has undergone technical assessment to ensure Our services will be supplied to a high standard.
6.2. We are not responsible for Events Outside Our Control. If Our supply of the Repair Service(s) is delayed by an Events Outside Our Control (such as unavailability of required parts) then We will contact you as soon as possible to let you know and We will take steps to minimise the effect of the Events Outside Our Control. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the contract and receive a refund for any Repair Service(s) you have paid for but not received.
6.3. Reasons We may delay the supply of products to you. We may have to delay the supply of a Repair Service to:
6.3.1. deal with technical problems or make minor technical changes;
6.3.2. update the product to reflect changes in relevant laws and regulatory requirements; or
6.3.3. make changes to the product as requested by you or notified by Us to you (see clause 4).
6.4. In the case of our we come to you service, if you (or your device) are not present at the agreed repair location address at the arranged time on the repair date, We will attempt to contact you and Our technician will wait at the repair location for a maximum of 15 minutes. If We cannot contact you or you are unable to attend in sufficient time to allow Us to complete the ordered repair in the arranged time slot, or if We are otherwise unable to supply the products as arranged:
6.4.1. you may rearrange the repair upon payment of an additional £25 charge; or
6.4.2. We may end the contract and clause 11.3 will apply.
6.5. Our provision of the Repair Service(s) is subject to conditions. By placing an order, you:
6.5.1. authorise and consent to Us performing the necessary services on your device;
6.5.2. acknowledge that whilst Our technicians are trained specialists, We are not an authorised service provider for any manufacturer of any brand of device and have no affiliation with any device manufacturer;
6.5.3. acknowledge that for Us to test your device once a repair has been completed, We will need the passcode for the device prior to the Repair Service being performed. If you choose not to provide the passcode, then we cannot guarantee any repair would be successful and Our Warranty would not apply as per clause 8.3.2. and any further work requested by you will incur additional charges;
6.5.4. acknowledge that We may have to reset the manufacturer's factory/default settings for your device, and that this process might delete any data, personal information or settings held on your device;
6.5.5. acknowledge that you are solely responsible for removal of any SIM card, memory card, case, screen protector or other accessory from your device prior to Our provision of Repair Services;
6.5.6. acknowledge that you must back up your device prior to Our provision of Repair Services;
6.5.7. acknowledge that any Repair Services rendered by Us may void manufacturer warranties for your device(s), and that We do not assume any liability or warranty if the manufacturer warranties are voided. If you do not wish to void your warranty, you should not place on order with Phone Doc and take your device(s) to the relevant manufacturer;
6.5.8. acknowledge that where the Repair Service(s) involve the repair of water proof devices, We cannot guarantee the device(s) will remain water proof following completion of the Repair Service(s);
6.5.9. acknowledge that the process of opening up your device in order to carry out any repair may cause unforeseeable additional damage to components within the device and you will not hold Us responsible for such damage as per clause 15 and 16;
6.5.10. agree that where Our Repair Services relate (in any way) to liquid damage on your device:
6.5.10.1. there is no guarantee that We will be able to repair your device, but the full price shall still be payable and you shall not be entitled to any refund; and
6.5.10.2. Our warranty does not apply;
6.5.11. agree that it is your responsibility to provide accurate information regarding your device (including model, condition and passcodes) and to detail any modifications or repairs that have previously been attempted or completed. We will perform a check-in diagnosis of your device to evaluate its condition. If the device is in noticeably different condition than as described, you agree that additional charges may apply as detailed in clause 5.1.;
6.5.12. agree that We only provide a limited warranty to any battery replacement as per clause 8.3.4.; and
6.5.13. agree that ownership of any damaged or defective parts removed from your device in the course of provision of the Repair Service passes to Us.
7. “No Fix” policy
7.1. Subject to clause 7.2., We offer a “no fix” policy in relation to Our Repair Services, by which if We are unable to repair your device, you do not pay Our full fee in relation to the Repair Service(s) We have supplied. You will instead only be charged Our £25 call out charge.
7.2. Clause 7.1. does not apply:
7.2.1. where the services include repairs for liquid damage (as per clause 6.5.10.);
7.2.2. to any element of Our Repair Service(s) that have been successfully delivered or completed. For example, if your device requires a screen replacement (completed successfully) and fixing the power button (not completed), this policy would apply to the costs of repairing the power button, but you would still be required to pay for the screen repair (but there would, in this example, be no additional call out charge); or
7.2.3. to a battery replacement.
7.3. Where this policy applies, We shall refund any sum previously paid by you less Our £25 call out charge.
7.1. Subject to clause 7.2., We offer a “no fix” policy in relation to Our Repair Services, by which if We are unable to repair your device, you do not pay Our full fee in relation to the Repair Service(s) We have supplied. You will instead only be charged Our £25 call out charge.
7.2. Clause 7.1. does not apply:
7.2.1. where the services include repairs for liquid damage (as per clause 6.5.10.);
7.2.2. to any element of Our Repair Service(s) that have been successfully delivered or completed. For example, if your device requires a screen replacement (completed successfully) and fixing the power button (not completed), this policy would apply to the costs of repairing the power button, but you would still be required to pay for the screen repair (but there would, in this example, be no additional call out charge); or
7.2.3. to a battery replacement.
7.3. Where this policy applies, We shall refund any sum previously paid by you less Our £25 call out charge.
8. Our warranty
8.1. Except as stated otherwise in this clause 8., We warrant that on repair, and for a period of 12 months from the date of repair (warranty period), parts supplied by Us shall be free from material defects in design, material and workmanship. Our sole obligation, and your sole remedy, under this warranty is limited to, at Our sole discretion, either repair or replacement of the defective Part or Accessory. This warranty is non-transferable.
8.2. The warranty period runs from the date of the original repair. If subsequent work is carried out under Our warranty, this does not extend the warranty. For example, if a warranty repair is done 3 months after the original repair, the warranty still ends 12 months from the date of the original repair.
8.3. Our warranty exclusions:
8.3.1. Our warranty does not cover Our call out charge, therefore in order to inspect and confirm any warranty claim you must either:
8.3.2.1. Pay Our £25 call out charge before We accept to inspect your device unless you are a business with an approved account whereby you must pay the charges in full within 7 days from the date of the invoice or;
8.3.2.2. Send your device to Us at our premises to inspect your device.
8.3.2. Our warranty does not apply if You do not supply Us with the device passcode prior to Us performing the original Repair Service or the warranty Repair Service;
8.3.3. Our warranty does not apply to liquid damage repairs;
8.3.4. Our warranty is limited in relation to replacement batteries:
8.3.4.1. Due to the unpredictable and varied nature of causes of battery performance issues, it is not always possible to diagnose whether the issue is due to hardware, software, board, or even accessories. Following completion of our services, should your device continue to display the original symptoms (at any degree, be it increased, decreased, or the same) but continue to display some functionality, regardless of how minor, We retain the right to determine that the issue is as a result of damage to an ic chip and our warranty will not apply;
8.3.4.2. If the battery is not functioning or will not charge or turn on, at all, then your device will need to be diagnosed by Our head technician on our premises;
8.3.4.3. Battery performance can also be adversely affected by faulty chargers or dock connectors. You must have tried alternative original equipment manufacturer (OEM) chargers for, and have the most recent software updates on, your device before booking in a battery replacement;
8.3.4.4. Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to a refund for Repair Services supplied.
8.3.5. Our warranty does not apply to post repair issues in the event of any of the following occurring in relation to a device upon which we have performed our services:
8.3.5.1. mishandling that causes subsequent damage;
8.3.5.2. water or other liquid damage;
8.3.5.3. damage or faults resulting from attempted repairs by you or any third party;
8.3.5.4. software issues unrelated to the repair and/or any damage resulting from viruses or other malicious software that may have been transmitted during servicing or escaped detection;
8.3.5.5. any jail broken or “rooted” device;
8.3.5.6. any fault or damage unrelated to the products supplied by Us under warranty; or
8.3.5.7. if we could not test your device post repair due to for example, but not limited to you didn't supply us with your passcode, your device was disabled or there was another issue/problem with the device that prevented us from testing it.
8.3.6. Our warranty does not apply to the following pre repair issues/events at or before the time we provide the Repair Service(s), there is in relation to your device:
8.3.6.1. if your device is jail broken or “rooted”;
8.3.6.2. a known manufacturing or performance issue which is separate from the services ordered;
8.3.6.3. water or other liquid damage;
8.3.6.4. any damage or fault resulting from repairs attempted by you or any third party;
8.3.6.5. any performance issue with your device’s battery; or
8.3.6.6. if we could not test the device prior to the repair due to for example, but not limited to you didn't supply us with your passcode, your device was disabled or your screen was unreadable.
8.3.7. Any warranty claim for which Phone Doc determines that there is no defect in the returned Part or Accessory.
8.4. We will charge you if you make an invalid warranty claim. If upon inspection We determine that your issue is not covered by Our warranty (for example, because your device is cracked or our warranty does not apply due to one of the limitations set out above), You may opt for Us to either:
8.4.1. carry out a repair (to the extent that We are able to) at Our standard price; or
8.4.2. request We return your device via Our standard delivery options at the cost published on Our Site.
8.1. Except as stated otherwise in this clause 8., We warrant that on repair, and for a period of 12 months from the date of repair (warranty period), parts supplied by Us shall be free from material defects in design, material and workmanship. Our sole obligation, and your sole remedy, under this warranty is limited to, at Our sole discretion, either repair or replacement of the defective Part or Accessory. This warranty is non-transferable.
8.2. The warranty period runs from the date of the original repair. If subsequent work is carried out under Our warranty, this does not extend the warranty. For example, if a warranty repair is done 3 months after the original repair, the warranty still ends 12 months from the date of the original repair.
8.3. Our warranty exclusions:
8.3.1. Our warranty does not cover Our call out charge, therefore in order to inspect and confirm any warranty claim you must either:
8.3.2.1. Pay Our £25 call out charge before We accept to inspect your device unless you are a business with an approved account whereby you must pay the charges in full within 7 days from the date of the invoice or;
8.3.2.2. Send your device to Us at our premises to inspect your device.
8.3.2. Our warranty does not apply if You do not supply Us with the device passcode prior to Us performing the original Repair Service or the warranty Repair Service;
8.3.3. Our warranty does not apply to liquid damage repairs;
8.3.4. Our warranty is limited in relation to replacement batteries:
8.3.4.1. Due to the unpredictable and varied nature of causes of battery performance issues, it is not always possible to diagnose whether the issue is due to hardware, software, board, or even accessories. Following completion of our services, should your device continue to display the original symptoms (at any degree, be it increased, decreased, or the same) but continue to display some functionality, regardless of how minor, We retain the right to determine that the issue is as a result of damage to an ic chip and our warranty will not apply;
8.3.4.2. If the battery is not functioning or will not charge or turn on, at all, then your device will need to be diagnosed by Our head technician on our premises;
8.3.4.3. Battery performance can also be adversely affected by faulty chargers or dock connectors. You must have tried alternative original equipment manufacturer (OEM) chargers for, and have the most recent software updates on, your device before booking in a battery replacement;
8.3.4.4. Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to a refund for Repair Services supplied.
8.3.5. Our warranty does not apply to post repair issues in the event of any of the following occurring in relation to a device upon which we have performed our services:
8.3.5.1. mishandling that causes subsequent damage;
8.3.5.2. water or other liquid damage;
8.3.5.3. damage or faults resulting from attempted repairs by you or any third party;
8.3.5.4. software issues unrelated to the repair and/or any damage resulting from viruses or other malicious software that may have been transmitted during servicing or escaped detection;
8.3.5.5. any jail broken or “rooted” device;
8.3.5.6. any fault or damage unrelated to the products supplied by Us under warranty; or
8.3.5.7. if we could not test your device post repair due to for example, but not limited to you didn't supply us with your passcode, your device was disabled or there was another issue/problem with the device that prevented us from testing it.
8.3.6. Our warranty does not apply to the following pre repair issues/events at or before the time we provide the Repair Service(s), there is in relation to your device:
8.3.6.1. if your device is jail broken or “rooted”;
8.3.6.2. a known manufacturing or performance issue which is separate from the services ordered;
8.3.6.3. water or other liquid damage;
8.3.6.4. any damage or fault resulting from repairs attempted by you or any third party;
8.3.6.5. any performance issue with your device’s battery; or
8.3.6.6. if we could not test the device prior to the repair due to for example, but not limited to you didn't supply us with your passcode, your device was disabled or your screen was unreadable.
8.3.7. Any warranty claim for which Phone Doc determines that there is no defect in the returned Part or Accessory.
8.4. We will charge you if you make an invalid warranty claim. If upon inspection We determine that your issue is not covered by Our warranty (for example, because your device is cracked or our warranty does not apply due to one of the limitations set out above), You may opt for Us to either:
8.4.1. carry out a repair (to the extent that We are able to) at Our standard price; or
8.4.2. request We return your device via Our standard delivery options at the cost published on Our Site.
9. Your right to end the contract
9.1. If you want to end the contract because of something we have done or have told you we are going to do see clause 9.4.;
9.2. If you are a consumer and have just changed your mind about the product, see clause 9.5. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
9.3. In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 9.7.
9.4. If you are ending a contract for a reason set out at 9.4.1. to 9.4.4. below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
9.4.1. We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
9.4.2. there is a risk that supply of the products may be significantly delayed because of events outside Our control;
9.4.3. We have delayed supply of the products for technical reasons, or notify you We are going to delay them for technical reasons, in each case for a period of more than one week; or
9.4.4. you have a legal right to end the contract because of something We have done wrong.
9.5. If you are a consumer then for some products bought online you have a legal right to change your mind within 14 days and receive a refund under Consumer Contracts Regulations 2013. However, due to the type of Repair Services We supply, this right to change your mind will not apply in respect of:
9.5.1. Repair Services, once these have been completed, even if the cancellation period is still running; or
9.5.2. any Repair Services and/or products which become mixed inseparably with other items after their delivery. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
9.6. If you are a consumer and have ordered Our device Repair Services, you have 14 days after the day We email you to confirm We accept your order. However, once We have completed the services you cannot change your mind, even if the period is still running. If you cancel after We have started the services, you must pay Us for the services provided up until the time you tell Us that you have changed your mind.
9.7. Ending the contract where We are not at fault and there is no right to change your mind. Even if We are not at fault and you are not a consumer who has a right to change their mind (see clauses 9.1. to 9.3.), you can still end the contract before it is completed, but you may have to pay Us compensation. Our contracts are completed when We have finished providing the Repair Services and you have paid for them. If you want to end a contract before it is completed where We are not at fault and you are not a consumer who has changed their mind, just contact Us to let us know. The contract will end immediately. If you wish to cancel:
9.7.1. We will refund any sums paid by you for Repair Services not provided if you tell Us by 8.00am on the day before the arranged repair date;
9.7.2. but do not tell us by 8.00am on the day before the arranged repair date, We will refund any sums paid by you for Repair Services not provided but We will deduct from that refund a £25 call out charge (as compensation for the net costs We will incur as a result of your ending the contract).
9.1. If you want to end the contract because of something we have done or have told you we are going to do see clause 9.4.;
9.2. If you are a consumer and have just changed your mind about the product, see clause 9.5. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
9.3. In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 9.7.
9.4. If you are ending a contract for a reason set out at 9.4.1. to 9.4.4. below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
9.4.1. We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
9.4.2. there is a risk that supply of the products may be significantly delayed because of events outside Our control;
9.4.3. We have delayed supply of the products for technical reasons, or notify you We are going to delay them for technical reasons, in each case for a period of more than one week; or
9.4.4. you have a legal right to end the contract because of something We have done wrong.
9.5. If you are a consumer then for some products bought online you have a legal right to change your mind within 14 days and receive a refund under Consumer Contracts Regulations 2013. However, due to the type of Repair Services We supply, this right to change your mind will not apply in respect of:
9.5.1. Repair Services, once these have been completed, even if the cancellation period is still running; or
9.5.2. any Repair Services and/or products which become mixed inseparably with other items after their delivery. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
9.6. If you are a consumer and have ordered Our device Repair Services, you have 14 days after the day We email you to confirm We accept your order. However, once We have completed the services you cannot change your mind, even if the period is still running. If you cancel after We have started the services, you must pay Us for the services provided up until the time you tell Us that you have changed your mind.
9.7. Ending the contract where We are not at fault and there is no right to change your mind. Even if We are not at fault and you are not a consumer who has a right to change their mind (see clauses 9.1. to 9.3.), you can still end the contract before it is completed, but you may have to pay Us compensation. Our contracts are completed when We have finished providing the Repair Services and you have paid for them. If you want to end a contract before it is completed where We are not at fault and you are not a consumer who has changed their mind, just contact Us to let us know. The contract will end immediately. If you wish to cancel:
9.7.1. We will refund any sums paid by you for Repair Services not provided if you tell Us by 8.00am on the day before the arranged repair date;
9.7.2. but do not tell us by 8.00am on the day before the arranged repair date, We will refund any sums paid by you for Repair Services not provided but We will deduct from that refund a £25 call out charge (as compensation for the net costs We will incur as a result of your ending the contract).
10. How to end the contract with Us (including if you are a consumer who has changed their mind)
10.1. Tell Us you want to end the contract. To end the contract with Us, please let Us know by doing one of the following:
10.1.1. Call or sms text message Us on 07764 772 622 or email us at phone.doc@icloud.com. Please provide your name, repair address, details of the order and, where available, your phone number and email address.
10.1.2. Print off the form appearing at the end of these terms and post it to Us at the address on the form. Or simply write to Us at that address, including details of what you bought, when you ordered or received it and your name and address.
10.2. If you are entitled to a refund under these terms We will refund you by the method you used for payment. However, We may make deductions from the price, as described in these terms.
10.3. If you are exercising your right to change your mind and:
10.3.1. you tell Us by 8.00am on the day before the arranged repair date, We will refund any sums paid by you for Repair Services not provided if; or
10.3.2. you do not tell us by 8.00am on the day before the arranged repair date, We will refund any sums paid by you for Repair Services not provided but We will deduct from that refund a £25 call out charge (as compensation for the net costs We will incur as a result of your ending the contract); or
10.3.3. We have commenced the supply of the Repair Services, We may deduct from any refund an amount for the supply of the Repair Service for the period for which it was supplied, ending with the time when you told Us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract, subject to a minimum charge of £25.
10.4. We will make any refunds due to you as soon as possible but always within 14 days of your telling Us you have changed your mind.
10.1. Tell Us you want to end the contract. To end the contract with Us, please let Us know by doing one of the following:
10.1.1. Call or sms text message Us on 07764 772 622 or email us at phone.doc@icloud.com. Please provide your name, repair address, details of the order and, where available, your phone number and email address.
10.1.2. Print off the form appearing at the end of these terms and post it to Us at the address on the form. Or simply write to Us at that address, including details of what you bought, when you ordered or received it and your name and address.
10.2. If you are entitled to a refund under these terms We will refund you by the method you used for payment. However, We may make deductions from the price, as described in these terms.
10.3. If you are exercising your right to change your mind and:
10.3.1. you tell Us by 8.00am on the day before the arranged repair date, We will refund any sums paid by you for Repair Services not provided if; or
10.3.2. you do not tell us by 8.00am on the day before the arranged repair date, We will refund any sums paid by you for Repair Services not provided but We will deduct from that refund a £25 call out charge (as compensation for the net costs We will incur as a result of your ending the contract); or
10.3.3. We have commenced the supply of the Repair Services, We may deduct from any refund an amount for the supply of the Repair Service for the period for which it was supplied, ending with the time when you told Us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract, subject to a minimum charge of £25.
10.4. We will make any refunds due to you as soon as possible but always within 14 days of your telling Us you have changed your mind.
11. Our rights to end the contract
11.1. We may end the contract if you break it.
11.2. We may end the contract for a Repair Service at any time by Writing to you if:
11.2.1. You do not make any payment to Us when it is due;
11.2.2. You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the products;
11.2.3. You are not present at the agreed address at the arranged time to allow Us to supply the services as detailed in clause 6.4.
11.3. If We end the contract in the situations set out in clause 11.1 or 11.2 We will refund any money you have paid in advance for Repair Services We have not provided but We may deduct or charge you a £25 charge (as compensation for the net costs We will incur as a result of your breaking the contract).
11.4. We will let you know in advance of our stopping the supply of any Repair Services and will refund any sums you have paid in advance for Repair Services which will not be provided.
11.1. We may end the contract if you break it.
11.2. We may end the contract for a Repair Service at any time by Writing to you if:
11.2.1. You do not make any payment to Us when it is due;
11.2.2. You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the products;
11.2.3. You are not present at the agreed address at the arranged time to allow Us to supply the services as detailed in clause 6.4.
11.3. If We end the contract in the situations set out in clause 11.1 or 11.2 We will refund any money you have paid in advance for Repair Services We have not provided but We may deduct or charge you a £25 charge (as compensation for the net costs We will incur as a result of your breaking the contract).
11.4. We will let you know in advance of our stopping the supply of any Repair Services and will refund any sums you have paid in advance for Repair Services which will not be provided.
12. If there is a problem with the Repair Services
12.1. If you have any questions or complaints about theRepair Services, please contact Us. You can telephone us at 07764 772 622 or write to Us at phone.doc@icloud.com
12.1. If you have any questions or complaints about theRepair Services, please contact Us. You can telephone us at 07764 772 622 or write to Us at phone.doc@icloud.com
13. Your rights in respect of defective Repair Services if you are a consumer
13.1. If you are a consumer We are under a legal duty to supply products that are in conformity with this contract.
13.2. Nothing in these terms will affect your legal rights.
13.1. If you are a consumer We are under a legal duty to supply products that are in conformity with this contract.
13.2. Nothing in these terms will affect your legal rights.
14. Your rights in respect of defective Repair Services if you are a business
14.1. Subject to clause 14.3, if:
14.1.1. you give Us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the Repair Service set out in clause 8.;
14.1.2. We are given a reasonable opportunity of examining such Repair Service; and
14.1.3. you return such product to Us,
14.2. We shall, at our option, repair or replace the defective product, or refund the price of the defective Repair Service in full.
14.3. We will not be liable for a product's failure to comply with the warranty in clause 8. if:
14.3.1. you make any further use of such product after giving a notice in accordance with clause 14.1.1;
14.3.2. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good practice;
14.3.3. you alter or repair the product without our written consent; or
14.3.4. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
14.4. Except as provided in this clause 14., We shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 8.
14.1. Subject to clause 14.3, if:
14.1.1. you give Us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the Repair Service set out in clause 8.;
14.1.2. We are given a reasonable opportunity of examining such Repair Service; and
14.1.3. you return such product to Us,
14.2. We shall, at our option, repair or replace the defective product, or refund the price of the defective Repair Service in full.
14.3. We will not be liable for a product's failure to comply with the warranty in clause 8. if:
14.3.1. you make any further use of such product after giving a notice in accordance with clause 14.1.1;
14.3.2. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good practice;
14.3.3. you alter or repair the product without our written consent; or
14.3.4. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
14.4. Except as provided in this clause 14., We shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 8.
15. Our responsibility for loss or damage suffered by you if you are a consumer
15.1. Subject to clause 15.2, if We fail to comply with these terms, We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew a specific loss or damage might happen, for example, if you discussed a potential specific issue with us prior to placing your order.
15.2. We are not liable to you, for the following:
15.2.1. any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by Our negligence;
15.2.2. loss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your device;
15.2.3. data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards;
15.2.4. any damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your device;
15.2.5. any loss of damage arising from your failure to comply with any of the conditions set out in clause 6.5.;
15.2.6. when services performed by Us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with Us but should contact the device manufacturer;
15.2.7. any failure to repair any liquid damaged device;
15.2.8. where it is not possible to repair your device (as We cannot guarantee that your device is capable of being repaired); and
15.2.9. any waterproof (or water-resistant) device no longer being waterproof (or water- resistant) following completion of Our Repair Services.
15.3. We are not liable for business losses. If you are a consumer We only supply the Repair Services to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose Our liability to you will be limited as set out in clause 16.
15.1. Subject to clause 15.2, if We fail to comply with these terms, We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew a specific loss or damage might happen, for example, if you discussed a potential specific issue with us prior to placing your order.
15.2. We are not liable to you, for the following:
15.2.1. any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by Our negligence;
15.2.2. loss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your device;
15.2.3. data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards;
15.2.4. any damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your device;
15.2.5. any loss of damage arising from your failure to comply with any of the conditions set out in clause 6.5.;
15.2.6. when services performed by Us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with Us but should contact the device manufacturer;
15.2.7. any failure to repair any liquid damaged device;
15.2.8. where it is not possible to repair your device (as We cannot guarantee that your device is capable of being repaired); and
15.2.9. any waterproof (or water-resistant) device no longer being waterproof (or water- resistant) following completion of Our Repair Services.
15.3. We are not liable for business losses. If you are a consumer We only supply the Repair Services to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose Our liability to you will be limited as set out in clause 16.
16. Our responsibility for loss or damage suffered by you if you are a business
16.1. Nothing in these terms shall limit or exclude Our liability for:
16.1.1. death or personal injury caused by Our negligence, or the negligence of Our employees, agents or subcontractors (as applicable);
16.1.2. fraud or fraudulent misrepresentation;
16.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
16.1.4. any matter in respect of which it would be unlawful for Us to exclude or restrict liability.
16.2.Except to the extent expressly stated in clause 9 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
16.3.Subject to clause 16.1:
16.3.1.We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise:
16.3.1.1. for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between Us;
16.3.1.2. any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew a specific loss or damage might happen, for example, if you discussed a potential specific issue with us prior to placing your order;
16.3.1.3. loss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your device;
16.3.1.4. data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards;
16.3.1.5. any damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your device;
16.3.1.6. any loss of damage arising from your failure to comply with any of the conditions set out in clause 6.5.;
16.3.1.7. when Repair Services performed by Us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with Us but should contact the device manufacturer;
16.3.1.8. any failure to repair any liquid damaged device;
16.3.1.9. where it is not possible to repair your device (as We cannot guarantee that your device is capable of being repaired); and
16.3.1.10. any waterproof (or water-resistant) device no longer being waterproof (or water- resistant) following completion of Our services; and
16.3.1.11. Our total liability to you for all other losses arising under or in connection with any contract between Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total paid by you for Repair Services under such contract.
16.1. Nothing in these terms shall limit or exclude Our liability for:
16.1.1. death or personal injury caused by Our negligence, or the negligence of Our employees, agents or subcontractors (as applicable);
16.1.2. fraud or fraudulent misrepresentation;
16.1.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
16.1.4. any matter in respect of which it would be unlawful for Us to exclude or restrict liability.
16.2.Except to the extent expressly stated in clause 9 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
16.3.Subject to clause 16.1:
16.3.1.We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise:
16.3.1.1. for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between Us;
16.3.1.2. any claims or damages of any kind or description that may arise from any repair work performed on your device, unless it is caused by Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew a specific loss or damage might happen, for example, if you discussed a potential specific issue with us prior to placing your order;
16.3.1.3. loss, deletion, amendment to or corruption (howsoever caused) of any data or information that you have stored on your device;
16.3.1.4. data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards;
16.3.1.5. any damage to or loss of any SIM card, memory card, case, screen protector or other accessory that you have failed to remove from your device;
16.3.1.6. any loss of damage arising from your failure to comply with any of the conditions set out in clause 6.5.;
16.3.1.7. when Repair Services performed by Us void manufacturer warranties for your device. If you do not wish to void your warranty, you should not place an order with Us but should contact the device manufacturer;
16.3.1.8. any failure to repair any liquid damaged device;
16.3.1.9. where it is not possible to repair your device (as We cannot guarantee that your device is capable of being repaired); and
16.3.1.10. any waterproof (or water-resistant) device no longer being waterproof (or water- resistant) following completion of Our services; and
16.3.1.11. Our total liability to you for all other losses arising under or in connection with any contract between Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total paid by you for Repair Services under such contract.
17. How We may use your personal information
17.1. We will use the personal information you provide to Us:
17.1.1. to supply the Repair Services to you;
17.1.2. to process your payment for the Repair Services; and
17.1.3. if you agreed to this during the order process, to give you information about similar products that We provide, but you may stop receiving this at any time by contacting Us.
17.2. When you contact Us, We may ask for this personal information to be able to check your identity and We may make a note of this contact if it is relevant to your record.
17.3. We will only give your personal information to other third parties where the law either requires or allows Us to do so.
17.1. We will use the personal information you provide to Us:
17.1.1. to supply the Repair Services to you;
17.1.2. to process your payment for the Repair Services; and
17.1.3. if you agreed to this during the order process, to give you information about similar products that We provide, but you may stop receiving this at any time by contacting Us.
17.2. When you contact Us, We may ask for this personal information to be able to check your identity and We may make a note of this contact if it is relevant to your record.
17.3. We will only give your personal information to other third parties where the law either requires or allows Us to do so.
18. Other important terms
18.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2. You need Our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if We agree to this in Writing.
18.3. Nobody else has any rights under this contract. This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
18.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5. Even if We delay in enforcing this contract, We can still enforce it later. If We do not insist immediately that you do anything you are required to do under these terms, or if We delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date. For example, if you miss a payment and We do not chase you but We continue to provide the products, We can still require you to make the payment at a later date.
18.6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
18.7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between Us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
18.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2. You need Our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if We agree to this in Writing.
18.3. Nobody else has any rights under this contract. This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
18.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5. Even if We delay in enforcing this contract, We can still enforce it later. If We do not insist immediately that you do anything you are required to do under these terms, or if We delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date. For example, if you miss a payment and We do not chase you but We continue to provide the products, We can still require you to make the payment at a later date.
18.6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
18.7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between Us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
MODEL CANCELLATION FORM FOR CONSUMER CUSTOMERS
(Complete and return this form only if you wish to withdraw from the contract)
(Complete and return this form only if you wish to withdraw from the contract)
To,
Phone Doc
132-134 Great Ancoats Street
Manchester
M4 6DE
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]
Ordered on [*]/received on [*]
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
[*] Delete as appropriate
Phone Doc
132-134 Great Ancoats Street
Manchester
M4 6DE
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]
Ordered on [*]/received on [*]
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
[*] Delete as appropriate