This is a brief outline of our warranty.
For full details see our Terms page
What's covered
All parts fitted in the original repair for a period of 12 months.
All labour charges associated with the warranty repair.
What's not covered
Accidental damage after the original repair was carried out.
Liquid damage repairs.
Any data loss.
Any issues not related to the original repair.
The warranty does not apply if we were unable to test your device either before or after the repair for example you didn't supply us with your passcode, your device was disabled or your screen was unreadable before the repair.
The warranty does not apply to jail broken or rooted devices.
The warranty is limited in relation to replacement batteries.
Further details
The warranty is non-transferable.
The warranty period runs from the date of the original repair and is not extended by warranty claims.
There are some known issues with certain device models. Our warranty does not cover issues related to such known issues for example, but not limited to the following so called issues:
Our warranty does not cover our call out charge. Therefore, you will need to post your device to us.
Post to:
Phone Doc
PO Box 765
Oldham
OL1 9RA
For full details see our Terms page
What's covered
All parts fitted in the original repair for a period of 12 months.
All labour charges associated with the warranty repair.
What's not covered
Accidental damage after the original repair was carried out.
Liquid damage repairs.
Any data loss.
Any issues not related to the original repair.
The warranty does not apply if we were unable to test your device either before or after the repair for example you didn't supply us with your passcode, your device was disabled or your screen was unreadable before the repair.
The warranty does not apply to jail broken or rooted devices.
The warranty is limited in relation to replacement batteries.
Further details
The warranty is non-transferable.
The warranty period runs from the date of the original repair and is not extended by warranty claims.
There are some known issues with certain device models. Our warranty does not cover issues related to such known issues for example, but not limited to the following so called issues:
- touch disease;
- audio IC disease;
- battery disease and
- boot looping etc.
Our warranty does not cover our call out charge. Therefore, you will need to post your device to us.
Post to:
Phone Doc
PO Box 765
Oldham
OL1 9RA
Send it to us without delay - it's best to send insured for peace of mind.
Please remove your sim card and any protective case from your device before sending it.
Please remove your sim card and any protective case from your device before sending it.
We will post the device back to you via 1st class signed for delivery. If you would like to upgrade the postage service to a guaranteed next day delivery with damage and loss compensation, please speak to us in advance.
Please note, if we find your fault is not covered by our warranty you will need to pay for the postage and packing costs to get the device back to you.
We will also need your passcode in order to test the functionality of your device once repaired. For security reasons, don't send your passcode with your phone.
Please email your passcode to us separately- use you IMEI number as a reference. You can find your IMEI number by bringing your dialler up and typing *#06# alternatively you can find it printed on your original SIM card tray.
Please note, if we find your fault is not covered by our warranty you will need to pay for the postage and packing costs to get the device back to you.
We will also need your passcode in order to test the functionality of your device once repaired. For security reasons, don't send your passcode with your phone.
Please email your passcode to us separately- use you IMEI number as a reference. You can find your IMEI number by bringing your dialler up and typing *#06# alternatively you can find it printed on your original SIM card tray.
Pack your device carefully and securely. Here are some tips on packing your device:
- Choose a box that's slightly larger than your item, so you can cushion it with packing material on all sides.
- Surround your item with bubble wrap, packing peanuts, foam, or paper – so there's no room for things to move around.
- Use clear or brown packaging tape, reinforced packing tape, or paper tape, which should be at least 5cm wide.
- Don't use masking tape, cellophane tape, cord, string, or twine.
- Tape the opening of the box and reinforce all seams and edges.
- Clearly label the package and include a return address.
- Write ‘FRAGILE HANDLE WITH CARE’ and ‘DO NOT BEND’ on the box.
- If you're reusing a box, cover any previous labels and cross out any previous addresses with a black marker
Send it to us without delay - it's best to send insured for peace of mind.
Please remove your sim card and any protective case from your device before sending it.
Please remove your sim card and any protective case from your device before sending it.